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If your item is lost during shipping or damaged please keep in mind it can take 3 to 4 weeks for a claim to be processed and settled with the shipper. Normally it does not take that long.

If we have supplied you with a tracking number and the shipper shows the item has been delivered then you need to contact the shipper to have them put a trace on the item. Once the item leaves the warehouse we are no longer responsible for the item, the shipper is from that point on.

SHIPPING POLICY
We strive to ship all orders within 1 business day upon receipt of cleared payment. Standard delivery for orders shipped within the USA takes ~3 to 5 business days via USPS First Class Mail. Expedited delivery options are also available and will be via USPS, FedEx DHL or UPS. Delivery times for expedited delivery options will vary depending on the destination and on the carrier. Please note that we do not publish our Shipping & Handling (S&H) rates because they are very low! Add items to your shopping cart to see S&H rates for your orders.

IMPORTANT FOR INTERNATIONAL CUSTOMERS:
All orders shipping outside of the USA will be sent via USPS First Class Mail International (standard) or USPS Priority Mail International (Priority). We have found this to be the most reliable and cost-effective option for our customers. Delivery times for international mail varies depending on the destination. Please allow ample time for orders to get through customs. Typically, it takes ~7 to 14 business days for standard shipping and ~6 to 10 business days for priority shipping, pending normal customs clearance! While the actual in-transit time is beyond our control, rest assured we always strive to ship all orders promptly upon receipt of cleared payment! Friendly reminder that any duties & taxes imposed by your country at your country's border are the sole responsibility of the customer. We have no control over these charges and cannot predict what they may be. Customs policies vary from country to country, therefore it is recommended that you contact your local customs office if you have any customs related questions.

OPTIONAL INSURANCE:
USPS handles over 210 billion units of mail each year ! Therefore, to be on the safe side, insurance is recommended for all orders where available by carrier. It is an option provided to the customer upon request. International buyers, please note that insurance is unavailable for First Class Mail International via USPS. In order to be able to purchase insurance, please E-mail us for the new upgraded shipping cost prior to confirming your order. Friendly reminder that actual delivery times and carrier handling of packages are beyond our control. Hence, we are not responsible for any lost, stolen or damaged packages once the carrier accepts it. All care is taken in packaging each order, while we are not responsible for postal damage or loss, we will be happy to assist in lodging any claims for insured items if such need shall arise. Once the shipment is in transit, we are not responsible for carrier’s delays to deliver as printed in their publications.

RETURN POLICY
hallofgifts is committed to your full satisfaction for all retail orders placed with us. If in the rare instance a product you have ordered from us does not meet your expectations, simply contact hallofgifts Gifts Customer Service within 3 days upon receipt and return the product to us. Returns can be mailed to the same address as on your package. Please E-mail us for any questions regarding returns. Upon return of the product, in its original condition when received, we will be happy to exchange the item for you or refund the original price less any S&H fees or discounts given. Due to the nature of these special arrangements, our Return Policy does not apply to: wholesale orders, bulk orders, custom orders, special orders and similar.

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